Subscription
Refunds
How Exoform handles plan charges, credit packs, and study credits. Last updated July 31, 2026.
Cancel vs refund
Cancel stops future renewals. Use Cancel subscription or the Stripe portal from Subscription.
A refund returns money for a charge already made. Cancel alone does not automatically refund the current period.
Subscriptions
- If you were charged in error, or the product was unavailable for a material part of the billing period, email us within 14 days of the charge.
- Partial-period refunds after heavy credit use are decided case-by-case (we look at credits consumed vs allotment).
- After a refund of a plan charge, plan entitlements may return to Free for that period.
Credit packs
- Unused pack credits: contact us within 14 days of purchase for a refund request.
- Packs that are mostly or fully spent are generally not refundable.
Study / job credits
Credits spent on queued or completed studies are normally not refunded as cash. Failed jobs that never ran may restore credits automatically when the worker refunds the reservation — check your balance on the Dashboard.
How to request a refund
Email [email protected] from the address on your account. Include:
- The charge date and amount (or Stripe receipt)
- Whether it was a plan or a credit pack
- A short reason
We aim to reply within a few business days. Approved refunds go back to the original payment method via Stripe.